BIA by StellarOne - Standard Terms and Conditions

Welcome to www.biaempowerment.com (“the Site”). This page, along with the documents referred to on it, outlines the terms and conditions under which we provide the courses (“Courses”) listed on our Site. Please read these terms and conditions carefully before booking any Courses. By booking a course (“Course Booking”), you agree to these terms and conditions.

Information about Us

The Site is owned by StellarOne Ltd. (“we”, “us”, or “our”).

  • Business Address: 124 City Road, EC1V 2NX, London, UK

Your Status

By placing a Course Booking through our Site, you confirm that:

  • You are legally capable of entering into binding contracts;
  • You are at least 18 years old;
  • If you are booking a course for purposes outside your trade, business, or profession, you are considered a consumer under this agreement.

How the Contract Is Formed between You and Us

A Course Booking is your request to reserve a place on a course with a specific start date (“Course Start Date”) and duration. This includes any optional extras such as seminars or accommodation choices (“Course Options”) that you select. All bookings are subject to our acceptance.

  1. After you place an order, you will receive an email from us acknowledging that we have received your order. This is not an acceptance of your booking.
  2. The contract between us will only be formed when we send you an email confirming that we will provide the Course (“Order Confirmation”).
  3. The contract will only cover those Courses and Course Options confirmed in the Order Confirmation. The total value of the contract will be the sum of the tuition fee and any selected Course Options (“Course Fee”).
  4. You confirm that all information you provide us for the contract is complete and accurate.

Payment Options

For certain Courses, you may choose at the time of your Course Booking to pay the Course Fee in full or by instalments.

  • Instalment Payments: If you opt to pay by instalments, you must follow the payment schedule detailed in our Fee Information and Refund Policy (Annex 1). If you withdraw from the Course, refunds will be processed according to the same policy.

Price and Payment

  • The Course Fee will be as quoted on our Site, unless there is an obvious error. These prices include UK VAT where applicable.
  • Prices may change at any time, but changes will not affect orders for which you have already received an Order Confirmation.
  • Despite our best efforts, some of the Courses or Course Options on our Site may be incorrectly priced. If the correct price is higher than the price stated, we will, at our discretion, contact you for instructions or cancel your order and notify you of the cancellation.
  • We are under no obligation to provide the Course at the incorrect (lower) price if the error could have reasonably been recognized by you.
  • Payment must be made by credit or debit card. We accept most major cards. You may contact our Admissions Team for alternative payment methods.

Cancellation of Course Booking

  • Consumer Cancellation Rights: If you are acting as a consumer, you may cancel a Course Booking at any time. If you cancel within 14 calendar days of receiving your Order Confirmation without giving any reason, you are entitled to a full refund.
  • Cancellation after 14 Days: After the 14-day period, cancellations and refunds are governed by our Fee Information and Refund Policy (Annex 1).
  • To cancel, you must email us at [email protected] before the cancellation period expires.
  • If you request to begin the course during the cancellation period and then decide to cancel, you will pay for the portion of the Course that has been provided up until the point you inform us of your cancellation.
  • You will not have the right to cancel and receive a refund if the services have been fully performed.

Our Refunds Policy and Cancellation by Us

  • We reserve the right to cancel a Course by giving you notice at any time up to the day before the Course Start Date. If we cancel a Course before the start date, you will be eligible for a full refund or, optionally, a transfer to another course with any price difference refunded or charged.
  • We will process any refunds within 14 days using the same payment method you used unless agreed otherwise. You will not incur fees as a result of the reimbursement.
  • We aim to deliver the Course as described on our Site. However, we reserve the right to:
  • Alter the timetable, location, or presenters of a Course;
  • Make reasonable amendments to the Course content and syllabus when necessary.
  • We may cancel your Course Booking at our discretion and refund all fees without further liability.
  • We also reserve the right to exclude you from any Course if your behavior impedes the Course or other activities, or if your presence could damage the reputation of StellarOne Ltd. In this case, we will refund all fees but have no further liability.

Our Liability and Intellectual Property

  • Our liability for losses you suffer due to us breaking this agreement is strictly limited to the Course Fee you paid.
  • This does not limit our liability for:
  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any other matter for which it would be illegal for us to exclude our liability.
  • We are not responsible for indirect losses such as:
  • Loss of income or revenue;
  • Loss of business;
  • Loss of anticipated savings;
  • Loss of data;
  • Waste of management or office time, related to this contract.
  • You are not granted any license to use the intellectual property in any Course content, unless specified in these terms.

Communication and Notices

  • By using our Site, you accept that most communication with us will be electronic. We will contact you by email or provide information by posting notices on our Site.
  • You must send notices to us at [email protected]. We will send notices to you at the email you provide when placing an order.
  • Notices are deemed received 24 hours after an email is sent.

Transfer of Rights and Obligations

  • The contract between you and us is binding on both parties and on our respective successors and assigns.
  • You may not transfer, assign, or otherwise dispose of this contract without our prior written consent.
  • We may transfer, assign, subcontract, or dispose of our rights and obligations under this contract at any time.

Events Outside Our Control

  • We will not be liable for any failure to perform our obligations where such failure is due to events outside our reasonable control (Force Majeure).
  • A Force Majeure event includes:
  • Strikes, lock-outs, or other industrial action;
  • Civil commotion, riot, invasion, terrorist attack, war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, other natural disaster;
  • Impossibility of the use of transport or telecommunications;
  • Acts, decrees, legislation, regulations, or restrictions of any government.
  • Our performance is deemed suspended for the period the Force Majeure event continues, and we will have an extension of time for performance.

Severability

If any part of these terms is deemed unlawful, void, or for any reason unenforceable, then that part will be deemed severable from these terms and will not affect the validity and enforceability of the remaining parts.

Privacy

We will process information about you in accordance with our privacy policy, complying with the General Data Protection Regulation (GDPR). By using the Site, you warrant that all data provided by you is accurate.

Entire Agreement

These terms and conditions and any document expressly referred to represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding, or arrangement between us.

Our Right to Vary These Terms and Conditions

  • We have the right to revise and amend these terms and conditions from time to time.
  • You will be subject to the policies and terms in force at the time you order from us, unless any change is required by law or governmental authority (in which case it applies to orders you have previously placed).

Law and Jurisdiction

Contracts for the purchase of Courses and any dispute or claim arising out of or in connection with them will be governed by English law. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England.

Annex 1: Standard Cancellations and Refunds Information

Please refer to the course-specific links above for cancellations and refunds information related to those course types. The information below applies where there is no overriding course-specific cancellation and refund information.

  • If you are a consumer, and you cancel the Course Booking within 14 calendar days of receiving your Order Confirmation without giving any reason, you are entitled to a full refund.
  • Cancellations and refunds after the 14-day period are subject to the terms set out in this Information and Refund policy.
  • We will reimburse you using the same means of payment as you used for the initial transaction unless agreed otherwise.
  • If you start to use our services during the cancellation period and cancel your Contract, you will pay us an amount proportional to the services provided up until your cancellation.
  • You will not have the right to cancel a Contract where the services have been fully performed.

Cancellation by StellarOne Ltd:

  • We make every effort to avoid changes, but we reserve the right to withdraw or cancel any course. If we cancel a course, all course fees will be returned in full.
  • We suggest considering travel insurance to cover any significant pre-booked travel costs.

Fees Outstanding

  • If you choose payment by instalment, subsequent payments will be attempted automatically as per the schedule using the specified card.
  • If any payments are outstanding without agreement, the following steps will be taken:
  • An immediate invoice will be issued.
  • If the invoice is not settled within 14 days without agreement, the student will be withdrawn from the course.
  • Students with outstanding debt will not be allowed to continue or enroll in another course, and no certificate will be issued until fees are paid in full.